NLN Living Book: Best Practices in Online Learning: Activity One

Match the following types of benchmarking with their definitions.

1a.	Internal benchmarking... (Select only one)

	Targets practices within organizations of the same sector using similar practices.
	Focuses primarily on in-house practices or processes across different department or functions within the same institution.
	Identifies and transfer innovative best practices from one industry to another. This type entices organizations to widen their benchmarking activities to include partners from different sectors.
	Compares practices with others considered to be direct competitors in order to identify gaps in performance. This type of benchmarking can be internal or external.

1b.	Competitive benchmarking... (Select only one)

	Targets practices within organizations of the same sector using similar practices.
	Focuses primarily on in-house practices or processes across different department or functions within the same institution.
	Identifies and transfer innovative best practices from one industry to another. This type entices organizations to widen their benchmarking activities to include partners from different sectors.
	Compares practices with others considered to be direct competitors in order to identify gaps in performance. This type of benchmarking can be internal or external.

1c.	Functional benchmarking... (Select only one)

	Targets practices within organizations of the same sector using similar practices.
	Focuses primarily on in-house practices or processes across different department or functions within the same institution.
	Identifies and transfer innovative best practices from one industry to another. This type entices organizations to widen their benchmarking activities to include partners from different sectors.
	Compares practices with others considered to be direct competitors in order to identify gaps in performance. This type of benchmarking can be internal or external.

1d.	Generic benchmarking... (Select only one)

	Targets practices within organizations of the same sector using similar practices.
	Focuses primarily on in-house practices or processes across different department or functions within the same institution.
	Identifies and transfer innovative best practices from one industry to another. This type entices organizations to widen their benchmarking activities to include partners from different sectors.
	Compares practices with others considered to be direct competitors in order to identify gaps in performance. This type of benchmarking can be internal or external.

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